•      The seller fails to confirm whether she/he can process the ordered items within 48 hours
•      The seller fails to send out items within the specified item processing time
•      The seller fails to fill the shipping tracking number within the specified item processing time
•      The seller cancels the order

•      If your order has not been shipped out, you may claim it by writing an email to support@vogue4ever.com for a full refund. Our customer service department will check on your claim and make a cancellation.
•      If your order has already been shipped out but the package is still in the Turkey, you may ask the seller or customer service department to intercept it and then request a refund; if the package has already left the Turkey
•      You can request the seller to cancel your order provided that he/she agrees. Our customer service department will cancel the order after they have received the refund request email from the seller and confirm the agreement.

  If you haven’t paid for the order yet, click the ‘cancel order’ button to remove the unpaid order. The button will appear on the seventh calendar day from the date you placed the order.

  2. What do I do if I receive items that don not match the product description?

          If you receive the item that is different from the product description, please open a dispute as soon as possible. This way, vogue4ever.com can hold your payment until you and the seller solve the problem or arrange a refund           according to the evidence you provided.

           1) Usually you will receive the refund after 5 - 7 business days. If you still not receive it, you could contact your credit card company or our customer service for help.